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Payments and shipments

Services, orders and prices

Pettextil makes its products available to its customers through this web portal, Pettextil.com, and guarantees the quality and delivery thereof in the terms declared below. The products correspond to what is specified on the website in terms of dimensions, weight and quality.

By pressing the "Pay" button during the purchase process, the member declares to accept these General Conditions of Sale. The data registered by pettextil constitute the proof of the transactions made between pettextil and the members of its Private Community. Pettextil will confirm your order by sending an email. The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.

All taxes are included in the prices of our products, but do not include transport costs. The minimum purchase is € 6 (without considering shipping or other expenses) except for the sending of samples. Pettextil reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders (depending on the availability of the product), except for a manifest typographical error.

Availability

Pettextil will do everything possible to please all its customers in the demand for the products. In case of unavailability of the product after the order has been placed, the client will be informed by email of the cancellation of the order. As a result of this demand, the speed of the return in the customer's bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the "Transport and delivery" clause.

Safety and payment

Pettextil uses the secure payment gateway of Redsys, with direct connection to the banking network.

Pettextil also relies on the PayPal payment platform so that its customers can make payments, both with bank cards and with a PayPal account.

Only PayPal have access to the banking data linked to these means of payment, so that pettextil does not know or record this information during the payment transaction.

Payment methods
  1. Credit card. Credit card. 100% secure payment with Redsýs. Direct connection to the banking network. The client does not share his data with the commerce.
  2. PayPal with PayPal account. To pay with a Paypal account, the client has not to share the data of the card o another financial data. This modality has not charges to the client. You can visit the webpage www.paypal.com to more information to learn about how easy is to open a Paypal account and use it.
  3. PayPal with cards. The same platform PayPal accepts the safe payment with cards. You only have to fill the required data.
  4. Bank transfer. Make the deposit by bank transfer in the account number of Caja Rural Central IBAN ES15 3005 0064 6824 6385 5326 indicating the order number in the concept. Do you have a a discount.
Transportation and delivery

The supplier will send the products to the final destination, which will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email. Transportation costs will be borne by the buyer. The purchase order corresponding to the order will be available on pettextil.com, once the payment is confirmed, which can be viewed through the link: "My Orders", from the issuance of the email. This original purchase order includes delivery costs and IVA.

Place of delivery

The place of delivery will be indicated by the customer in the order. A signature is required to make the delivery of the latter so they can not be left in a mailbox. Deliveries are made during working hours so the client may prefer to receive it at the workplace. In any case, we recommend indicating the address as detailed as possible, confirm each of the data and leave us a contact telephone number. If at the time of delivery you do not meet at the address or there is no one to sign, they will try again and if they can not contact you to stay at a specific time.

Delivery term

The delivery time in Spain is 2 to 5 working days from the moment of the order. It does not vary depending on the distance, but it is important that you are in the address at the time of delivery. The international delivery time is 4 to 6 working days.

Orders are confirmed upon payment of the order with an email from us. We will do everything possible to deliver the order in the established times, however it is not a guarantee and we are not responsible for delays for reasons beyond our control or for 'force majeure'. Reservations and complaints should be directed to pettextil by email to the address This email address is being protected against spam bots. You need JavaScript enabled to view it.

Logistics

Pettextil collaborates with the transport company Envialia that provides integral logistic solutions for home delivery specifically for e-commerce and from whose web portal the order can be tracked.

Each delivery is considered made from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that seem justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.

Rates

The transport costs are € 7 + IVA for all of Spain, except the Balearic and Canary Islands for which the transport costs € 9 + IVA. FROM 150 EUROS OF PURCHASE SHIPPING IS FREE..

For shipments abroad, please contact us..

Refunds

Returns will only be accepted if the product delivered is defective and up to 7 days after receiving it, in accordance with the provisions of the Spanish Ley de Comercio Minorista.

In the case of receiving a defective product, the customer should contact us immediately through the contact form or by email, detailing the product and the defect. A courier will be sent to the customer's address (or place of his choice) to pick it up and replace it. In this case, pettextil will support the transport costs.

The refund on the customer's account as a result of this return, will be made within 7 days from the receipt of the goods by Pettextil.com. The return can not take place in any case if the products supplied were manifestly object of use. Through pettextil.com you can make refunds of the products purchased for the amount of them. Once the returned products have been received, pettextil.com will check that they are in good condition and proceed to the payment of the amount paid minus the shipping costs (€ 7 + IVA), regardless of the amount of the returned product. Anyone who returns your product will receive an email informing you of the amount of your refund.

Warranty

The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. According to this norm, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him of any lack of conformity. The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract..

Liability, litigation and applicable legislation

Pettextil could not be held liable for the breach of the contract concluded in the event of stock-outs or product unavailability, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and / or communications, flooding or fire. In case of litigation, the member will be directed by priority to pettextil.com to obtain a friendly solution. The Courts of Alicante are the only competent ones.

The present general sales conditions will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that may arise due to its validity, its interpretation or its execution will be presented to the Courts of Alicante, to which expressly exclusive attribution of competence is made.

Modification of the general conditions of sale

Pettextil reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located on their servers. These changes must be accepted by the User each time a purchase is made through the pettextil page.

The members of the "Pettextil Private Community" that are not in agreement with the modifications of the general conditions, must notify it and, from the date on which the new version will come into force, they must stop using the pettextil services. In the event of any of the terms of the general conditions were illegal or unenforceable, will be null and void and applying what was agreed by the parties and failing that set out in the Spanish Civil Code.

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